If you’re searching for a first-rate HVAC company to install a new system in your home, then look no further than “Your Service Professional.” We recently purchased a new Lennox dual heat pump and gas furnace for our house. Initially we were very apprehensive as we sorted through various contractors to handle the job. Your Service Professional was heads above competing contractors in four key areas: their in-home presentation, assessment of our heating and cooling requirements, written proposal and final installation. After deciding on the best Lennox model to order, we were pleasantly surprised with the speed and care with which the system was installed. Your Service Professional technicians took great care to cover our wood floors and left our home neat, clean and in order. Additionally, they ensured that our lawn and landscaping were undisturbed. Most importantly, Your Service Professional made sure that the system worked properly and also arranged for an independent inspection of their work. We now have a Dave Lennox Signature XP21 Series HVAC system that is whisper quiet, efficient and keeps an even temperature throughout our home—we are very happy customers in Efland, NC. Your Service Professional earned five stars for excellent service and follow-through!
Great customer service, and Detrich did an awesome job servicing the system and explaining the system health.
We have worked with Kevin Matthews on several projects over the years. Knowing that he had joined Your Service Professional, we called requesting his services on a project at the coast. He gave us an estimate, and Dawn followed up with us prior to the job. Even though we’re two hours away, this company’s estimate was still below those locally. Not only are we getting quality service, but it’s also being done for a reasonable amount. He began rough-ins today and will complete them tomorrow. Thanks to you, Kevin, and thanks to Your Service Professional!
Kevin was knowledgeable, professional, and friendly. Got the job done quickly and cleaned up the work area. AWESOME
Thank you so much for your service! As usual, your technician (Detrick) was courteous and did a great job. Everything is working great.
The technician was nice and professional. He knows his job and does it well. I feel satisfied knowing my unit is in good condition. Thank you.
Kevin and Brantley came out and did a great job! Very professional, very informative. The work they did looks top notch. Very satisfied and will call again with any other issues that arise.
From start to finish, they were professional, knowledgeable and excellent workmanship. Call Andrew the ultimate professional. Jason came in and installed it and went above and beyond.
The appointment was made per my schedule. Jason was very knowledgeable and professional.
Jason, the technician, was friendly and very professional. Great service and great work!
Kevin came out and explained what the issues were and what the solutions could be. I researched what he told us and confirmed that he was being straight with us. None of the others that we had come out and assess our problems could/would talk to us about what was going on. We will continue to use them for all of our needs.
I will only use them from now on. They delivered on their promises. They were on time, professional, friendly, honest, and skilled. I will always call them first whenever my home needs any work. Thank you!
If you have an emergency, these guys are johnny on the spot. They arrive promptly, fix the problem and charge a fair price. I also refer them to friends, family and clients with confidence.
I’m very pleased with the work, the amount of time it took to repair my heating & air unit, and the price—they were very reasonable (and he even used shoe covers). If I need repairs again, I know to call Your Service Professional.
I met one of the owners of this business a few short months ago and have already had the opportunity to employ their services on two separate occasions. I found them to be very responsive, on time, efficient, well priced and could not have been happier with the level of service this business brought into my home. They will be my preferred HVAC contractors from now on.
I highly recommend Your Service Professional. They showed up on time, identified the issue and stayed until they had everything resolved. I couldn’t be more pleased.
I’m new to the area and needed help fast. Kevin came right out. He was fabulous and walked me through problems and options like I was a lifelong customer. Professional, clean and efficient. Because of him, I signed up as a preferred customer!
Always professional and knowledgeable. All the staff is friendly, and I like seeing the photo of the technician before they get to the house — I highly recommend Your Service Professional!!
These folks are great. I have extremely high standards and they have met them every time. The folks who work there are genuine and understand the value and worth of good customer service. I will continue to use and recommend to all of my clients.
We have used Your Service Professional several times for HVAC issues. Each time the tech has been top notch. They even saved us thousands of dollars on a repair another company was recommending. I highly recommend Your Service Professional.
Kevin did a great job. This is a new home, and he knows his stuff! Everything went smoothly. Kevin and the Your Service Professional team were very professional, and I would recommend them to anybody needing HVAC services.
Kevin and Kevin were very professional and friendly. I appreciated their down-to-earth personalities, senses of humor, and honesty. I would definitely rely on their services again. They were in and out within an hour.
Our experience with Your Service Professional has been a good one so far. Both Kevin and Andrew were very helpful with guiding us in the decision of what was best in both the short-term and the long-term. Thank you!
Visit by Kevin Matthews. Great personality and excellent service. What a way to spread the joy of the holiday season. Thanks, Kevin, for a job well done!
If it were possible to give a higher rating for the level of customer service and professionalism that I have experienced since having the opportunity to work with this company, I would!!! I could not have been more pleased with the results!!! Jimmy immediately diagnosed the problem and told me exactly what needed to be done. Not only is he very knowledgeable, honest and great to work with, but he also made me feel at ease throughout the entire process. We all know that there are certain systems in the home that are known “money makers” that tend to generate an insane amount of interest at the slightest indication that there might be something wrong with them; however I never felt pressured to spend money unnecessarily on anything that I didn’t need and there were no outrageous hidden fees built into the cost of the repairs. By far, one of the most pleasant experiences that I’ve had in a very long time!!! Highly recommend considering this company for all your service needs!!
The technicians at Your Service Professional consistently only fix what needs to be fixed. I am a home inspector, and I refer my clients to them regularly.
Service was on time and quickly taken care of. The tech was knowledgeable, polite, and friendly. Very satisfied
My technician did a great job in explaining the job and answering my questions. He was also able to get the job done that day.
Detrick did an amazing job. He took the time to explain the problem to me in laymen’s terms and gave me options. I really appreciated his patience and professionalism.
Andrew and his team always provide professional, courteous, on-time service, and they do a great job communicating with me and my tenants, as well as educating me and my clients throughout the entire process, from diagnosis to completion. With me being in property management, they always make my life easier.
I live in the Rocky Mount/Greenville area. Detrick came out to install a thermostat a while ago, and he was one of the nicest guys I had ever dealt with. He was patient and answered all of my questions. He seemed very knowledgeable in this area. It is always an honor to do business with such pleasant people, especially when they are highly skilled. I will certainly be calling Your Service Professional for my heating and air needs in the future.
What a great experience. They showed up on time and performed a lot more than expected. We had A/C service. They explained what they were doing and what repairs were necessary. Answered all my questions and were extremely professional. I will definitely use them again and recommend them. Later, I used Your Service Professional again for a larger job. It was another great experience. They finished on time and went the extra mile to make sure it was done right. Great overall experience, and I will continue to use them.
Great and very professional. Reasonable charge; good communications with the customer, and prompt service. Highly recommended. A year later, we used Your Service Professional again for a heating problem. Their service was again prompt. Martin, the technician, was knowledgeable and very professional. He located the problem in the gas valve. He then checked the serial number of the faulty valve and called the manufacturer, Lennox, to find out if it was still under warranty. It was, and that saved us a ton of money. The labor charge was reasonable. We are completely happy with Your Service Professional and would recommend it to all! Thank you, Martin!
Very nice and friendly service. Called about an issue, and Andrew had Brantly out here waiting for me when I got home from work. I will be calling again if needs arise. Thank you so much.
Andrew and his team are outstanding. I own a business and my customer needed an emergency repair, and he was right there to take a look and help me understand the problem… Highly rated. You can’t go wrong with this company.
The Triangle area of NC is still experiencing rapid growth in the housing market. This high demand means the best contractors are highly sought-after, and anytime you can find a company that is reliable, professional and efficient, you are doing well. Your Service Professional is a solid pro to turn to for HVAC service. I have used Your Service Professional services on my own home as well as commercial buildings and clients’ residential properties, and every time I have been impressed. Reliable, professional and well within normal rates for their services. Thank you, Your Service Professional, for making it easy to use your services and refer them with confidence.
Very professional and prompt HVAC service contractor. I highly recommend to my customers, family & friends.